Frequently Asked Questions
🌿 About Our Products
Q: Are your products 100% natural?
A: Yes! Every Organic & Co product is formulated with natural, plant-based ingredients. We never use sulfates, parabens, silicones, or artificial fragrances.
Q: Are your products suitable for all hair types?
A: Our range is designed for all hair types — straight, wavy, curly, and coily. Each product page mentions the best-suited hair type for your reference.
Q: Are your products dermatologically tested?
A: Yes, all our formulations are tested for safety and efficacy before reaching you.
🚚 Shipping & Delivery
Q: Do you offer Cash on Delivery (COD)?
A: Yes! We offer COD across Pakistan. No advance payment required.
Q: How long does delivery take?
A: Standard delivery takes 3–5 working days across Pakistan. Major cities like Karachi, Lahore, and Islamabad typically receive orders within 2–3 days.
Q: Is there a minimum order for free delivery?
A: Yes — orders above PKR 2,000 qualify for free delivery.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery if the product is unused and in original packaging. Please contact us to initiate a return.
Q: What if I receive a damaged product?
A: We're sorry! Please share a photo within 24 hours of delivery and we'll replace it immediately.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), bank transfer, and major debit/credit cards.
Q: Can I cancel or modify my order?
A: Orders can be cancelled or modified within 2 hours of placement. Contact us immediately via WhatsApp.
📞 Support
Q: How can I contact you?
A: You can reach us via WhatsApp, email, or the contact form on our website. We respond within 24 hours.